Last Updated: May 1, 2024
At Dubai Adventure Tours, we understand that plans can change. This Refund Policy outlines the terms and conditions for refunds and cancellations for tours and services booked through Dubai Adventure Tours, either via our website at dubaitours.ae, by phone, or through email.
This Refund Policy is part of our Terms and Conditions. By making a booking with Dubai Adventure Tours, you agree to the terms set forth in this policy.
The following cancellation and refund terms apply to all bookings unless otherwise specified in the specific tour description or in your booking confirmation.
| Time of Cancellation | Refund Amount |
|---|---|
| More than 7 days before the scheduled tour date | 100% refund (less any non-refundable deposits or third-party charges) |
| 3-7 days before the scheduled tour date | 75% refund |
| 48-72 hours before the scheduled tour date | 50% refund |
| 24-48 hours before the scheduled tour date | 25% refund |
| Less than 24 hours before the scheduled tour date | No refund |
Certain premium tours, custom experiences, and bookings during peak tourist seasons (October-April) may have different cancellation policies. These specific policies will be clearly communicated during the booking process and in your booking confirmation.
For group bookings (6 or more participants), the following cancellation policy applies:
| Time of Cancellation | Refund Amount |
|---|---|
| More than 14 days before the scheduled tour date | 100% refund (less any non-refundable deposits) |
| 7-14 days before the scheduled tour date | 75% refund |
| 3-7 days before the scheduled tour date | 50% refund |
| Less than 3 days before the scheduled tour date | No refund |
If you or any member of your party fails to arrive at the designated meeting point at the scheduled time ("No-Show"), you will not be eligible for any refund.
To request a cancellation and refund, please follow these steps:
The date and time of receipt of your cancellation request will determine the applicable refund amount according to the cancellation policy.
Refunds will be processed using the same payment method used for the original booking:
We process refund requests within 5 business days of receiving the cancellation request. However, depending on your payment method and financial institution, it may take an additional:
All refunds will be processed in the original currency of the booking. If your original payment was made in a currency different from your card or account currency, the refund amount may vary due to exchange rate fluctuations. Dubai Adventure Tours is not responsible for any differences in refund amounts due to currency exchange rates or fees charged by your financial institution.
If instead of cancelling, you wish to modify your booking (change date, time, or tour type), the following terms apply:
You may reschedule your tour subject to availability and the following conditions:
If you wish to change to a different type of tour:
Changes to participant names or details can be made free of charge up until 24 hours before the scheduled tour. After this time, changes may not be possible due to operational arrangements.
Dubai Adventure Tours reserves the right to cancel tours due to circumstances outside our control, including but not limited to:
In the event that Dubai Adventure Tours cancels a tour, you will be offered the following options:
In the case of tour cancellation by Dubai Adventure Tours, our liability is limited to the refund options described above. We will not be responsible for any additional costs incurred, such as flights, accommodation, or other arrangements made in connection with the tour.
If a tour is started but terminated early due to:
In cases of serious medical emergencies that prevent participation, we may offer a more flexible refund policy. Documentation from a medical professional may be required to support such requests.
We understand that exceptional circumstances may arise. In cases of:
Please contact us as soon as possible with relevant documentation, and we will evaluate refund requests on a case-by-case basis.
We strongly recommend that all customers purchase comprehensive travel insurance that includes coverage for tour cancellations, medical emergencies, and trip interruption. Travel insurance can provide protection in situations where our standard refund policy may not apply.
Tours purchased using special promotional codes, flash sales, or steep discounts may have different refund policies, potentially including no-refund terms. Any special refund terms will be clearly stated during the booking process.
Some tours or packages may be offered at discounted rates with explicitly non-refundable terms. These will be clearly marked as "Non-Refundable" during the booking process, and by proceeding with such a booking, you acknowledge and accept these terms.
If you are dissatisfied with any aspect of your tour experience:
We will investigate all complaints thoroughly and respond within 14 business days. Refunds related to quality concerns or service issues will be evaluated on a case-by-case basis.
Dubai Adventure Tours reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
The Refund Policy in effect at the time of your booking will apply to your transaction. We encourage you to review this policy each time you make a booking.
If you have any questions about this Refund Policy or need assistance with a cancellation or refund, please contact our customer service team:
Dubai Adventure Tours
Flat 51 Stevens Mountains
South Freddieview
HD9 4DH
United Kingdom
Email: info@dubaitours.ae
Phone: +442822301449
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (GMT+4)
By booking tours or services with Dubai Adventure Tours, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.